Refund and Return Policy
Learn about our policies concerning refunds and returns
Custom Jewelry Returns and Exchanges
Because these pieces are entirely unique to the client, no refunds or exchanges are allowed outside of damaged items or faulty craftsmanship.
Any merchandise that is damaged or lost during delivery will be refunded in full. All shipments are insured for both our safety as well as yours.
Warranty
Warranties can be purchased for your jewelry to cover certain categories of wear and tear. Speak with our concierge if you are interested in these services.
Appraisal
At your request, we work with independent 3rd parties to provide appraisal services for your jewelry created with us. We never appraise in-house as we want there to be transparency and trust that you are receiving exactly the quality that we guarantee. Speak with our concierge if you are interested in having your creation appraised prior to shipping.